WightFibre receives Gold Standard Quality Mark

The Independent Networks Cooperative Association (INCA) has announced that WightFibre have become one of the first companies to gain a Gold Standard Quality Mark accreditation in recognition of superior network quality.

Launched last November, INCA’s Gold Standard Quality Mark scheme highlights best practices in performance, design and operations across full fibre, hybrid fibre, wireless and wholesale networks, providing an agreed set of definitions, covering technology, performance and customer service.

WightFibre, along with two other companies, have now become the first to fulfil the stringent requirements set out by the INCA initiative with all three network operators receiving accreditation in the full fibre category.

INCA CEO Malcolm Corbett said: “Our members are at the forefront of building high-quality future-proofed networks to deliver high-quality, future-proofed broadband services. Unfortunately, there is a lot of confusion caused by inaccurate information in the marketplace. Our industry has come together to combat this by creating the INCA Gold Standard scheme. For example, these first three accreditations recognise true full fibre connections conforming to international standards. Ultimately, when consumers see that a service provider is INCA Gold Standard Quality Mark accredited, they can be confident that they will receive the high standard of broadband promised to them.”

John Irvine, CEO of WightFibre said: “At WightFibre, we live or die by our very high standards of customer care, Because We Care.

“The INCA Gold Standard Quality Mark is evidence we are meeting these high standards. The mark lets our customers know they can trust WightFibre, sets us apart from our competitors and gives our customers confidence to buy from us. We are proud to be Gold Standard Founder Members proving our commitment to the sector and to providing the Isle of Wight with a full fibre, ultrafast, future-proof broadband network.”

Each of the accredited companies will now have authorisation to use the Gold Standard Quality Mark Scheme Accreditation logo as part of its branding in order to highlight that their networks represent the best in performance, design and operation.