Make a compaint

Making a complaint

We can look into complaints about items we have published which are in our control. We adhere to the Standards Code adopted by IMPRESS and can only deal with complaints which relate to an alleged breach of the standards set out in this Code.
http://www.impress.press/standards/.

We can only deal with your complaint if you are:

Personally and directly affected by an alleged breach of the Code

A representative group affected by an alleged breach of the Code, where there is
public interest in your complaint

A third party seeking to ensure accuracy of published information

The Process

We are also regulated by IMPRESS, but initial complaints must be made to us [Isle of Wight Observer] in writing at the following address:

E-mail Address
complaints@iwobserver.co.uk

Telephone Number
01983 216111

Isle of Wight Observer
St Thomas House
Newport
Isle of Wight
PO30 1SL

Acknowledgement

We will acknowledge your complaint by e-mail or in writing within 7 calendar days and will normally respond to your compliant with a final decision letter within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken.

Still Not Satisfied?

If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, then you can refer your complaint to our Independent regulator IMPRESS at the following address:





COMPLAINT DETAILS
Full Name
Organisation (if applicable)
Address
Post Code
Email Address
Landline
Mobile
Type of Compaint
Preferred means of contact
 
Adjustments required (e.g. the complainant is hard of hearing and needs written communication
ARTICLE DETAILS
Name of publication
Headline of published article
Link, reference to or copy of offending publication
COMPLAINT DETAILS
Summary of complainrt (50 words)
Reference to specific phrases/words or sections of the article that the complainant believes to be in breach of the Standards Code
Standard Code clauses that the complainant believes to have been breached
Outcome or remedy requested