By Isle of Wight ObserverThe proprietors of a Shanklin hotel have responded to a comedian’s Twitter rant about their service.
The rant from Have I Got News For Your star, Shappi Khorsandi, on Tuesday (August 7) called out an Island hotel for “rude” service.
The Marlborough Hotel in Shanklin had its staff compared to that of Basil Fawlty from the BBC’s sitcom, Fawlty Towers.
Miss Khorsandi wrote on Twitter: “Wow. The Marlborough Hotel in Shanklin were just abusively rude to me for daring to change a booking and slammed the phone down! Cancelled the whole booking! Anyone know a hotel in that area I can stay on weds that doesn’t have Basil Fawlty in charge?”
Later she tried to laugh off the incident and said the hotel’s “rudeness” was “fascinating”.
“I imagine you are now hitting a broken down car with a branch,” joked the comedian, referring to a scene in the 70s sitcom whereby Mr Fawlty bashes a red Mini Cooper with a tree branch.
Now, Mr Pascale, the proprietor of the Marlborough Hotel in Queens Road, has given his version of events.
He said: “She was quite rude to us at the time of the booking and we declined her reservation. She made a big fuss, she wanted the room, then she didn’t want, then she want it again, then she wanted the ferry, and then she cancelled the ferry.
“So we obviously got a bit annoyed of going back and forwards. We just decided to cancel her reservation, so she was not happy. Then when she phoned up we said we can still give you the room for only one night.
“Then she started swearing and stuff so we just hung up on her. People like that we don’t really want them to stay with us. Whatever she has put on Twitter we don’t [care]. We have been here 15 years, she is just a nobody to us.”
Shappi Khorsandi has been contacted for comment.
Ah! Found you on twitter @EnquiriesHotel . Your rudeness, now I’ve calmed down a bit, is fascinating. Fancy hanging up on someone trying to change a booking! I imagine you are now hitting a broken down car with a branch. https://t.co/3ATwiRtWeK
— Shappi Khorsandi (@ShappiKhorsandi) 7 August 2018
