Following a Care Quality Commission inspection, a nursing home in Ryde has been described as ‘caring but in need of improvement’.
Northbrooke House Nursing Home, registered to provide accommodation for up to 67 people in Ryde, was visited by inspectors in November, with the official findings recently published on the CQC website.
Inspectors found that not all aspects of medicines management were safe, including the administration of some medicines and ensuring safe storage temperatures. Neither were individual risks always being managed effectively, and physical intervention policies and procedures were not always being followed.
Northbrooke House Nursing Home was, however, marked as ‘good’ for caring, as its residents were treated in a kind, considerate and compassionate way by staff. Privacy and dignity were maintained, staff used appropriate techniques to communicate effectively, individual cultural, sexuality and diversity needs were identified, and those who wished to follow their faith were respected. Relationships with family and friends were encouraged, and staff ensured family members were kept up to date with events.
Inspectors found the home to be clean and well maintained throughout. The full inspection may be found at: cqc.org.uk/location/1-109824318