Mixed health experiences in latest watchdog report

Serious concerns over potential changes to the Isle of Wight ambulance service, alongside criticism of dentistry access and treatment costs, have been highlighted in the latest Healthwatch Isle of Wight Intelligence Report.

Between November 13 and December 12, Healthwatch received 228 pieces of feedback on local health and social care services. Of these, 51 per cent were negative, 46 per cent positive and three per cent mixed or neutral. Ambulance and dentistry services dominated the comments, with the former attracting overwhelmingly negative responses and the latter mostly positive.

In November, staff in the Isle of Wight Ambulance Service raised serious fears about proposed rota changes, describing the plans as “unsafe” and warning they could damage morale and lead to resignations. The report also noted ongoing concerns about the quality of the Island’s mental health crisis service.

However, GP services saw a marked improvement in public sentiment compared with the previous month. One patient praised the Esplanade practice in Ryde, saying they received a detailed GP response within half an hour of submitting an e‑consult form, followed by a same‑day appointment.

Some Islanders expressed frustration with services. One said: “With the ever‑increasing population there needs to be more provision for the ambulance service, not less.” Another described an A&E experience, where a patient’s dignity was overlooked, due to staff pressures.

A spokesman for NHS Hampshire & Isle of Wight thanked Healthwatch for its findings, noting that GPs and pharmacies are seeing more patients than ever. He claimed dental access is improving, with a new practice opening in Ryde, additional contracts planned and a mobile dental unit visiting communities across the Island.

He added: “There is much more to do, as we work to ensure the NHS delivers the best care for everyone in the most sustainable way for the future.”