Vital help from Citizens Advice

More and more Island residents are in need of support through the uncertainty of Covid-19.

That’s why Citizens Advice Isle of Wight is continuing to offer confidential and independent advice to anyone affected by the many complex issues that have arisen as a result of the  pandemic, to make sure everyone receives the help they’re entitled to.

The following information is presented with the express consent of the client:

Lizzee Annis was about to claim Universal Credit, but spoke to Citizens Advice IW first. She said: “Both my husband and my jobs were effected by Coronavirus. My husband was due to start a new job, but lockdown meant that the position was no longer available. As a nursery worker I still fulfilled an essential job, but our circumstances changed so drastically that we were not sure how we were going to provide for our two children.

“We were about to make a claim for Universal Credit (UC), but luckily I saw a website article from Citizens Advice IW that urged us to speak to them before making a claim.

“Citizens Advice IW were able to show us that UC was not the best option for us, and could actually make us worse off in the long term. With their help and advice, we were able to make successful applications for several other top up benefits to make sure we can put food on the table and provide for our children.

“Citizens Advice Isle of Wight helped us to support our family through the Covid-19 crisis. I would urge anyone thinking of applying for Universal Credit to first speak to Citizens Advice IW to make sure they get the right help”

Citizens Advice IW believe that everyone is entitled to the information that affects their lives. That’s why the charity has given independent, confidential and free advice to generations of island residents.

If you need help with applying for Universal Credit, paying your council tax, or any other issue you may be facing, Citizens Advice IW will give you the knowledge and confidence to find a way forward.

Offices are currently closed to the public, so the best way to contact them is on the Adviceline number: 03444 111 444 At the moment they are only answering voicemails left on the Adviceline number. This is the most efficient way they can deal with your enquiry.