By Isle of Wight Observer
The Moorings retirement home, in Cowes, has been rated inadequate overall by the Care Quality Commission (CQC), following inspections in April and May. The home, which houses older residents, including those living with dementia, was found to be in breach of nine regulations, including safeguarding, consent, staffing, and hygiene.
Inspectors reported a significant deterioration in care standards, with residents left at risk and their dignity compromised. Some were woken as early as 5am, and others were found with dirty nails, soiled clothing, or without essential aids, like hearing devices and glasses. Pain relief was not consistently administered – even for residents with pressure injuries.
CQC issued four warning notices and placed the home into special measures, meaning it will be closely monitored while improvements are made.
Neil Cox, CQC’s deputy director for the Isle of Wight, said: “Leadership failures allowed poor practices to go unchallenged. Staff lacked direction and support, and safeguarding incidents weren’t reported. Families weren’t always informed when loved ones were hospitalised, and some residents were left in pain or distress without timely help.”
Inspectors also found outdated language in care plans, limited access to meaningful activities, and a culture that failed to prioritise residents’ well-being.
The Moorings retirement home must now make urgent changes to avoid further enforcement action. The full report will be published on the CQC website in the coming days.
The IW Observer was told that there was “no comment” being made by the care home.
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