By Carole Dennett
GoodOaks Homecare, based in Sandown, was found to be good in all areas during a Care Quality Commission (CQC) inspection carried out in February. The inspectors said: “People and families consistently reported positive experiences of care. They said they felt safe with staff, describing care staff as ‘kind,’ ‘gentle,’ ‘brilliant,’ and respectful of their dignity.”
External professionals also provided positive feedback, describing good communication, effective joint working and safe support for people with complex needs.
The service is part of a national network of franchises, but both the directors of GoodOaks Homecare on the Isle of Wight, Florin Moise and Camelia Moise Gogoasa, are listed with Sandown addresses at Companies House.
Meanwhile Pacific Care Services – Isle of Wight home‑care service, also based in Sandown, was rated “Requires Improvement” following a CQC inspection in December 2025. The review was triggered by the length of time since the previous inspection and concerns raised about staff skills, medicines management and governance.
Inspectors found that while the service was caring and effective, several key areas fell short of expected standards. Risk assessments were not consistently completed for people with specific health needs, including diabetes, epilepsy, and catheter care. Medicines management also required improvement, with some staff administering medicines without competency checks and inconsistencies found between medication records and emergency information sheets.
Recruitment checks were incomplete in some cases, and safeguarding procedures were not always followed. One allegation raised by a family member was investigated internally rather than being referred to the local authority, placing people at potential risk. Governance systems were also found to be weak, with audits failing to identify issues and feedback processes such as surveys not being carried out.
Despite these concerns, inspectors noted positive feedback from people using the service, who said staff treated them with dignity and encouraged independence. External professionals also praised the carers’ approach and responsiveness. However, there were reports of inconsistent staffing and variable visit times, affecting continuity of care.
The provider is now required to produce an action plan to address the concerns. Enforcement action will be confirmed once the factual accuracy process is complete.
Records at Companies House show that all the directors give a Sheffield address, including Takura Gerald Masvaure who is recorded as having significant control of the company.
