By Louise Hill - BBC LDR
The number of complaints made against taxi drivers on the Island reached a five-year low in 2023.
Since 2018, 77 complaints were filed with the IW Council against taxi drivers for a range of reasons — including smoking behind the wheel, overcharging or aggressive, abusive or threatening behaviour.
However, grievances against drivers have fallen in the past three years, with 16 lodged in 2021, 10 in 2022 and then six in 2023.
The number of complaints peaked in 2019 with 20 throughout the year and was more than double that in 2018 (nine).
The most reported issue was the driver’s conduct – attributing to just under a third of all complaints in the last five years, at 24.
The second highest was against the driver’s aggressive, abusive or threatening behaviour (16) followed by nine complaints about unlicensed drivers.
Five complaints had been made about dangerous driving and six about being overcharged.
Two had been made over smoking and six over public safety fears.
In 2020, one complaint was made about not adhering to Covid-19 rules.
Press Release