New 999 ambulance computer aided despatch system for Island


Cutting-edge CAD system for Isle of Wight Ambulance Service

An all-new Computer Aided Despatch system went live on the Island on October 9, and replaces previous CAD software which had been in use for nine years. Working in partnership with South Central Ambulance Service (SCAS), the new CAD system, supplied by Hexagon, will allow operators to respond better to 999 calls.

Lee Haward, Service Delivery Manager for the Island’s Integrated Care Hub says: “The development and implementation of the new CAD system has been a true team effort between our staff, South Central Ambulance Service and the supplier, Hexagon. The new system will help us to respond to 999 calls to ensure callers get the ‘right response, first time’. It will also help us to more accurately report the national ambulance response standards.”

“Helping the IoW Ambulance Service move to a modern dispatch system has been a real privilege,” said Nick Chorley, Hexagon’s Safety & Infrastructure division public safety and security industry manager for EMEA. “They’re collaborating with neighbouring South Central Ambulance Service NHS Foundation Trust (SCAS), providing better, more resilient services to the public and saving public funds through shared technology costs and operational efficiencies.”

IoW Ambulance Service’s new dispatch solution is part of shared system with SCAS, linking the IoW control room to two existing SCAS rooms accessing the system, which will improve operational control and mutual support across both services. When call demand is heavy, IoW Ambulance Service and SCAS will be able to work more closely across their neighbouring operational areas.

“The collaboration and support we have had from SCAS and Hexagon has been superb,” added Maggie Oldham, chief executive officer for IoW NHS Trust.